Complaint Workflow¶
For more detailed information read Complaints.
Tender Conditions Claims/Complaints¶
![digraph G {
rankdir=LR;
{rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;}
subgraph cluster_claim {
label = "claim";
claim; answered;
}
subgraph cluster_complaint {
label = "complaint";
pending; satisfied; accepted; stopping;
}
claim -> answered;
satisfied -> resolved;
edge[style=dashed];
answered -> {pending,resolved};
draft -> {claim,pending};
claim -> pending;
{draft,claim,answered} -> cancelled;
pending -> stopping;
accepted -> stopping;
edge[style=bold];
accepted -> {declined,satisfied,stopped};
pending -> {accepted,invalid,stopped};
stopping -> {stopped,invalid,declined,satisfied};
{pending;stopping} -> mistaken;
edge[label="auction" style=dotted];
answered -> {declined,resolved,invalid};
}](_images/graphviz-8739b5ecda59871eb8fd0a1681162ed04fc940db.png)
Tender Qualification Claims/Complaints¶
![digraph G {
rankdir=LR;
{rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;}
subgraph cluster_complaint {
label = "complaint";
pending; accepted; stopping; satisfied;
}
subgraph cluster_claim {
label = "claim";
claim; answered;
}
claim -> answered;
satisfied -> resolved;
edge[style=dashed];
draft -> {claim,pending};
{draft,claim,answered} -> cancelled;
{pending,accepted} -> stopping;
edge[style=bold];
pending -> {accepted,invalid,stopped};
stopping -> {stopped,invalid,declined,satisfied};
accepted -> {declined,satisfied,stopped};
{pending;stopping} -> mistaken;
}](_images/graphviz-c47001aef7f6ea04201f935c2d297ef2ef5e27b1.png)
Tender Award Claims/Complaints¶
Roles¶
| Complainant: | dashed |
|---|---|
| Procuring entity: | |
| plain | |
| Reviewer: | bold |
| Chronograph: | dotted |
Statuses¶
| draft: | Initial status Complainant can submit claim, upload documents, cancel claim, and re-submit it. |
|---|---|
| claim: | Procuring entity can upload documents and answer to claim. Complainant can cancel claim. |
| answered: | Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint. |
| pending: | Reviewer can upload documents and review complaint. Complainant can cancel claim. |
| invalid: | Terminal status Complaint recognized as invalid. |
| declined: | Terminal status Complaint recognized as declined. |
| resolved: | Terminal status Complaint recognized as resolved. |
| cancelled: | Terminal status Complaint cancelled by complainant. |